FAQ: Technical help

Have an issue with using our website? Browse our frequently asked questions below.

I'm not receiving any emails from you
When placing an order, unless you opt-in to receiving our marketing emails, the only emails you will receive are ones relating to orders you place. There are several reasons why you may not be receiving our emails:

  1. Check your junk/spam
  2. Check your email address

I’m having problems with the site
If you are having issues with the site, you may need to clear your browser cookies and/or cache. On most internet browsers you can delete your cookies using 'Tools' or 'History'.
Once you have cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
If you are still struggling, please use one of the contact options below and provide us with as much information as possible on:

  • The issue you're having
  • What you have done to try and resolve it
  • What browser you are using
  • Any supporting screenshots

My discount code isn’t working
Please check the individual terms and conditions for your specific discount code. Generally, discount codes are only valid on full-priced products and can only be used once.

If you are still having issues with your discount code, please contact our customer service team.